Trading Standards works to:
- To enhance the economic welfare of the community within the
City by improving standards of fair and honest trading.
- To control certain trade activities through inspection and
other enforcement methods to ensure that the health, safety
and economic welfare of those using such trades are not jeopardised
by unfair and unsafe trading methods.
Enforcement Policy
The City of London is a signatory to the Government's
Enforcement Concordat and all enforcement
decisions are taken with reference to both this and to our
Policy Statement on Enforcement which covers all
regulatory services carried out by the Department of
Environmental Services.
Download a copy of the Enforcement
Policy (157kb)
Contact details
Trading Standards is part of the Department of
Environmental Services, and provides a comprehensive service to the
City of London - “The Square Mile” – the world’s leading financial
centre.
The Service may be contacted by telephone, fax, email or in
person.
Personal Callers:
Trading Standards ,
City of London,
Walbrook Wharf,
78-83 Upper Thames Street,
London, EC4R 3TD
Post to:
Trading Standards,
City of London,
PO Box 270,
Guildhall,
London, EC2P 2EJ
Tel +44 (0)20 7332 3406
Fax +44 (0)20 7332 3536
Email tradingstandards@cityoflondon.gov.uk
Feedback
As well as these key issues above we are always keen to hear
people’s view on Trading Standards and welcome any comments you may
have on your dealings with us, on what you think we should be
focusing on, etc. and again all comments can be sent to us by email
tradingstandards@cityoflondon.gov.uk
or in writing to :
Jon Averns
Environmental Health and Public Protection Director
City of London
PO Box 270
Guildhall
London
EC2 P 2EJ.
Teachers and students
If you are a teacher or student, information and lesson plans
can be found at the
Trading Standards website and the
Ask Cedric website.
For further information about Trading Standards, tel 020 7332
3406 or email
tradingstandards@cityoflondon.gov.uk.
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Animal health and welfare
- Enforcement of all animal health and welfare legislation
designed to protect both domesticated and wild animals.
-
Consumer advice
- Providing consumers with information and advice on minimum
standards of buying and selling of goods and services.
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Debt and money
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Description of goods
-
Fair trading
- The aim of fair trading is to ensure truthfulness of trade and
prevent consumers being misled during contractual negotiations for
goods and services. This legislation covers a wide area of consumer
protection law including the selling of counterfeit goods.
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Misleading adverts
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Nurses agencies registration
- Nursing agencies are regulated by the Care Commission
-
Petrol - delivery and storage
- The local authority is responsible for ensuring safety at sites
where petrol is delivered, stored and dispensed.
-
Trader approval schemes
- Trader approval schemes aim to improve business standards and
increase customer confidence in member businesses in the local
area. Approved businesses have agreed to abide by the terms and
conditions of the scheme and have been checked by Trading Standards
to ensure compliance.
-
Trading standards - advice to business
- Trading standards provides advice and information to local
traders to help ensure they comply with trading standards
legislation. Routine visits are usually carried out to most local
traders.
-
Trading standards - education
- Trading standards and food safety officers may offer talks to
schools, groups and businesses promoting consumer rights and food
safety awareness.
-
Trading standards - product safety
- The Trading Standards service has an important role in
supporting and advising businesses, as well as cracking down on
unsafe products and unscrupulous traders. The local Trading
Standards team ensure that traders (and the products they sell)
comply with the requirements of the Consumer Protection Act 1987,
and the General Product Safety Regulations 1994.
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Trading standards - under age sales
- Trading Standards deal with under-age sales of some products
(such as tobacco, fireworks and videos) and work with the Police to
deal with under-age alcohol sales.
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Trading standards - weights and measures
- Trading Standards are required to ensure that all goods sold
are correctly weighed and measured in accordance with current
legislation. This is done by checking the accuracy of
weighing/measuring equipment regularly, checking goods in stock are
of the correct weight, investigating complaints of short
measure.